Vice President – Technology Operations

Purpose/Key Responsibilities:

• Establish a production architecture
• Acquire and manage all technology required to operate the business; including, processing, communications, core services,  and  business applications
• In coordination with the Vice President of Product Assurance, address problems discovered in production
• Oversee Capacity Management and Planning
• In conjunction with the VP-Communications establish and maintain policies and procedures related to the scope of duties
• Identify, acquire, and implement tools and methods to support the scope of duties
• In conjunction with the CFO, manage vendors that support technology operations
• In conjunction with the Vice-President – Compliance, Security and Risk Management, take warranted action as directed
• May work virtually

Essential Duties & Responsibilities:

Production Operations

• Manage the implementation of all  external products and internal custom applications
• Coordinate with the Chief Financial Officer and the Vice President - Sales to manage operations requirements
• Coordinate with the Vice President – Product Assurance to achieve effective change management
• Conduct appropriate configuration management of production components
• Coordinate with the Vice President – Product Assurance  to manage issues identified in the quality process
• Coordinate with the Vice President – Product Assurance  to manage problems identified in the production
• Manage all non -core services
• Provide Demo Sites / Client Portals as needed by Sales
• Support documentation Wiki
• Support CRM, accounting, Email, Calendar, Share and other off-the-shelf business applications
• Manage Core Service for Scale, Security & Reliability
• Operationalize Deployment: Deployment Initiation & Closure   
• Operationalize PKI
• Deploy HSM’s
• Operationalize Client Portals     
• Scale OCSP
• Plan for Global Deployments
• Implement and scale retail service
• Coordinate with the Vice President – Product Assurance  to produce product documentation

Capacity Management         

• Plan for peak registrations and usage
• Collect users GMT to determine the time they will use their credentials
• Maintain EOQ  (efficient order quantity) for capacity increases
• Maintain market lead time information to support timely ordering
• Maintain usage and capacity measurements and forecast needs

Requisite Education/Experience:

• Minimum of fifteen years’ experience in It Service technology operations management
• Bachelor’s degree (technical degree a plus)
• Fluent English
• Excellent architectural and organizational skills
• Proficient in PROJECT