Timeline
Immediate
| Company: | Pseudo-Nym | Job Category: | Technology |
| Location: | Virtual, USA | Relevant Work Experience: | 15+ years |
| Reports To: | CEO | Career Level: | Executive |
| Status: | Full Time, Employee | Education Level: | Bachelor's Degree |
Purpose/Key Responsibilities:
- Manage the projects and resources required to assure a smooth and successful deployment of the product to clients
- Manage the relationship and resources required to support VARs and other partners
- Function as the Program Management Office for all projects
- In conjunction with the VP-Communications establish and maintain policies and procedures related to the scope of duties
- Identify, acquire, and implement tools and methods to support the scope of duties
- In conjunction with the CFO, manage vendors that support deployment
- In conjunction with the Vice-President – Compliance, Security and Risk Management, take warranted action as directed
- May work virtually
Essential Duties & Responsibilities:
Release Management
- Assure that the environment and all components are adequately documented before release and communicate release information to all relevant parties
- Develop online training for all constituencies: clients, support, direct sales, VARs, retail
- Manage training and testing for all constituencies: ensure all parties take training, develop training tests and measures
- Manage elearning platform
Deployment Management
- Manage the deployment of all releases and technologies.
- Oversee all release management
- Manage the onboarding process and training of clients
- Manage VARs: enroll, training, relationship management
- Oversee the scoping of deployment; including, determination of the requirements for internal application modification(s), client external application modification(s), and post implementation verification and certification
- Conduct deployment projects with clients; including managing consulting as required
Requisite Education/Experience:
- Minimum of fifteen years’ experience in deployment of IT services
- Bachelor’s degree
- Fluent English (bi-lingual Spanish a plus)
- Excellent customer service and organizational skills
- Proficient in EXCEL, WORD, POWERPOINT
- Expert level proficiency in PROJECT